Refund and Returns Policy

Thank you for choosing Digix.lk. While we cannot accept returns for items due to change of mind, we are committed to addressing any concerns related to product malfunctions or defects. Here’s everything you need to know about our return policy.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team either by emailing us at hi@digix.lk or by calling us at 070 1 800 880. We’re here to guide you through the return process.
  2. Packaging: Securely repack the item in its original packaging, and include the purchase invoice from Digix.lk.
  3. Shipping: Mail the item to: Digix.lk, 560/2, Kirillawala, Kadawatha, Sri Lanka. Important: All return shipping fees are the responsibility of the customer. We advise using a trackable shipping method to ensure the safe delivery of your returned item.
  4. Processing: Once we receive and inspect your return, we will proceed with the warranty claim. Please allow up to 21 days from the date we receive your item for us to process your claim.

Exceptions

We cannot accept returns or exchanges for the following items:

  • Tempered Glass
  • Phone Covers
  • Non-warranty Products
  • Gift cards
  • Downloadable software products (Digital Products)
  • Personalized or custom-made items

If you’ve received a defective or damaged product, please contact our customer service directly.

Get in Touch

For any questions or concerns regarding our return policy:

We kindly request all correspondence to be in English or Sinhala. Thank you for understanding.

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